| Player |
Description |
Date found |
Firmware
version |
Reported on |
Workarounds |
Status |
| Micro |
When Sleep Timer and Idle Timer are enabled the
player will idle at the specified period from a cold start |
October 2005 |
1.11.01 |
Web board |
Use 2.20.05 firmware. Don't enable Sleep Timer |
Open |
| Touch |
The ability to modify the startup screen is broken
with this firmwarre |
August 2005 |
1.20.08 |
Various |
Use earlier firmware |
Open |
| Touch |
The EQ is broken with this firmware version, as the
correct frequencies are not adjusted |
August 2005 |
1.20.08 |
Web board |
Use earlier firmware |
Open |
| Xtra |
Playing VBR files with EAX increased/decreased
speed causes distorted playback on VBR files |
July 2005 |
1.20.08 |
Email |
Use CBR files |
Open |
| Xtra |
When playing MP3s sound in one channel becomes
distorted |
June 2005 |
1.20.08 |
Nomadness |
Turn player on and off to stop sound problem. If
files aren't ripped from your own CDs check them for corruption
using say MP3 Library, although this is not a guaranteed solution |
Open |
| Micro |
Alarm doesn't start when charging on USB or mains
adapter |
June
2005 |
1.02.05 & 2.11.02 at least |
Web
board |
Only to disconnect power. Try newer firmware |
Open |
| Micro |
Rarely Heard DJ option only plays never heard
tracks, and is limited to 20 tracks |
May
2005 |
1.02.05 & 2.11.02 at least |
Web
board |
None |
Open |
| Micro |
Charging light doesn't go out after charging.
Doesn't occur consistently |
May
2005 |
1.11.01 & 2.11.02 at least |
Web
board |
None.
Powering the player on will clear the light |
Open |
| Micro |
The Zen Micro player is still using battery, even
when turned off |
January 2005 |
All |
Web
board |
For
v1 firmware users, upgrade to 1.11.01 which has a reduced standby time
of 4 hours. For v2 firmware users upgrade to 2.20.05 |
Closed |
| Xtra |
"Playback error" when fast forwarding or rewinding through
WMA tracks with DRM protection from the MSN Music store |
December 2004 |
All |
Web
board |
No
workaround |
Open |
| Xtra |
"Playback error" on tracks that worked on previous firmware |
U/K |
1.03.02 |
Newsgroup,
email |
The
newer firmware seems to increase stability |
Closed |
| Xtra |
Bass
distortion can occur in sound |
U/K |
1.11.07+ |
Newsgroup |
Using
EAX. Possible theory that this is related to SVM data. Also try power cycling
the Zen, and/or upgrade firmware |
Open |
| PlayCentre |
Cannot
set internal clock with PlayCentre |
U/K |
N/A |
Newsgroup |
This
appears to be a problem with the version of PlayCentre bundled with
the Zen (3.02.58). If you install an earlier version (3.02.52) you
can set it. Alternatively you can download MediaSource which works
correctly |
Closed |
| Description |
Date found |
Firmware
version |
Reported
on |
Workarounds |
Status |
|
Channels can swap during digital recording |
November 2004 |
1.40.06 |
Email |
None |
Open |
| Car
mode doesn't work properly. Although the player shuts down when
power is disconnected, it won't restart properly once it has gone
into a full shutdown (30 minutes after power off) |
November 2004 |
1.40.06 |
USA
Web board |
None |
Open |
| When
the player is rebooted all subsequent playlists are removed from the
"Now Playing" list, a particular problem with resume play |
February 2004 |
1.40.06 |
Newsgroup |
None |
Open |
|
Gapless MP3's now have a short gap between tracks |
February 2004 |
1.40.06 |
Newsgroup |
None |
Open |
| There
is a delay of about a second between pressing the pause button, and
play starting (this wasn't present before) |
February 2004 |
1.40.06 |
Newsgroup |
None |
Open |
| After
deleting tracks and restarting the player it rebuilds the library |
December
2003 |
1.40.06 |
Newsgroup |
Add a track after deleting the tracks, this seems to stop the
rebuild |
Open |
| When
trying to install drivers or updated drivers for the NJB3 and Zen
you get problems that the Nomad is an "unknown device" or
errors such as "Error while setting up the driver" and "failure
to start" (this is a bug that has been noticed over the last
few months, but this is the first time it has been logged) |
June
2003 |
N/A |
Newsgroup |
When
installing drivers point the system to the path C:\Program Files\Creative\Jukebox
3 Drivers. This may help. If this doesn't help then go into Device
Manager and point the Nomad device to the same driver directory
as a driver upgrade. Also,
try deleting the C:\JBDriver directory after any driver uninstall
before installing new drivers
|
Open |
| After
charging and disconnecting the player will not power up without first
being reset (this is actually a really old bug, but have just got
round to adding it) |
May
2003 |
All |
Newsgroup |
Switch
the Nomad on *before* disconnecting from the power supply. It
seems to occur less frequently with the newer firmware
|
Open |
| Playing
WMA files can sometimes cause lockups and/or static noise |
Mar
2003 |
1.32.02 |
European
Web Board, Nomadness forums |
None |
Open |
| The
PDE detector detects the Nomad is connected and it appears in Device
Manager, but PlayCentre and Notmad will not connect to the player |
Mar
2003 |
N/A |
European
Web Board, Nomadness forums |
This
seems to be caused by the 1.20.04a drivers, therefore try dowgrading
the drivers or using newer drives |
Open |
| Cannot
change startup screen, an error is given saying that the bitmap is
not correct. This is caused by the new 1.20.04b+ drivers |
Mar
2003 |
N/A |
Newsgroup |
Downgrade
the drivers. Try
transferring with USB instead of firewire (where appropriate) |
Open |
| Track
numbers displayed on the wired remote are not correct |
Mar
2003 |
1.32.02
(at least) |
European
Web board |
None. |
Open |
| Tracks
shorter than 8 seconds do not play correctly, either repeating or
not starting in the correct position |
Mar
2003 |
1.32.02
(at least) |
European
Web board |
None. |
Open |
| If
you download tracks with no ID3 data for the album field, when you
try to view the Music Library via the Artist it locks the player |
Mar
2003 |
U/K |
Newsgroup |
None.
The album cannot be found in the album view |
Open |
| When
trying to upgrade firmware with the 1.20.04 drivers installed get
error "An application is interfering with your flash program" |
Mar
2003 |
N/A |
Newsgroup |
Use
the new updated firmware for Zen or NJB3 or the 1.20.04b
drivers. Alternatively
downgrade to an earlier driver e.g. that available with the 1.01.06
release of Creative File Manager
|
Closed |
| When shutting down whilst playing if the unit is left for more than 30 minutes (i.e. idle timeout ) when restarted the unit will continue playing a different song. Only seems to happen with shuffle play mode |
U/K |
1.30.08+ |
Newsgroup |
None |
Open |
| Firewire transfer results in disconnect errors on certain systems |
U/K |
1.32.02 |
Newsgroup |
It's
possible that the 1.20.04 drivers help or solve this, but the original
bug is not all that clear. Another
possibility is that this is caused by motherboards with NVIDIA nForce
chipsets with onboard firewire and audio which share an IRQ. Disabling
the audio through the BIOS might clarify if this is the case. Another
workaround is to get a separate firewire card. MSI motherboards
also seem to be susceptible to these issues. |
Open |
| When
playing newly downloaded tracks the position in the track seems to
jump at random, and/or the track just appears generally mixed up |
U/K |
Unknown |
Newsgroup |
1.20.04
drivers have solved this |
Closed |
While
playing tracks, player occasionally emits a low buzz while reloading
its disk buffer. Every few times this buzz occurs, the player locks
up and has to be physically reset
|
U/K |
1.30.08+ |
Newsgroup |
None |
Open |
Sample discontinuities
potentially causing an audible "pop" when recording .WAV files via analog and optical. Samples 1536-1546 are
not recorded correctly. They appear to be inverted. There is also another
error at sample 2048 that appears to be some unknown number of dropped samples.
|
U/K |
All |
Newsgroup |
None |
Open |
Although it has
been stated that the NJB3 will only perform optical recording of .WAV
type files at 44.1kHz sample rate, it WILL do 32 and 48 as well under
some circumstances. The NJB3 expects the optical bitstream to be in
"Consumer SPDIF" or "Consumer IEC-958" form. It appears that the NJB3
file "header" info regarding Sample Rate is extracted from bits 0-3
of Channel Status Block Byte 03 and not extrapolated from the rate
of the incoming bit stream. It also appears to ignore other items
in the Channel Status Block like Pro/Consumer, Generation Status,
etc.
|
U/K |
All |
Newsgroup |
None |
Open |
After applying firmware update, the NJB3 boots as far as the EAX screen and will not continue further. It is not possible to access the maintenance menu. This is only affecting some users
|
U/K |
1.30.08+ |
Newsgroup |
None. Some users have returned their NJB3 to Creative for repair, others are waiting to see if a new firmware will fix the issue. Currently under test with Creative. |
Open |
If the NJB3 is left connected to the mains charger, the mains socket is switched off and the NJB3 shutdown, then the NJB3 appears not to shutdown fully and continues to drain the battery
|
U/K |
Unknown |
Newsgroup |
None, other than not switching off mains socket or disconnecting charger. |
Open |
